Privacy Policy

1. Introduction

Entertainment First ("we", "us" or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, phone number and other contact details you voluntarily provide when making an enquiry or booking.
• Event Information: Details about your event including date, venue, guest count and service preferences.
• Usage Data: Information automatically collected when you visit our website, including IP address, browser type, pages visited and time spent on the site.
• Communications: Records of correspondence if you contact us directly.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and process bookings
• Provide and manage our entertainment services
• Send booking confirmations and event-related communications
• Improve our website and services
• Send promotional communications (with your consent)
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade or transfer your personal information to third parties without your consent, except as described below:

• Service Providers: Trusted third parties who assist in operating our website or conducting our business (e.g. booking software, email platforms), provided they agree to keep this information confidential. Our enquiry and booking forms are provided by Pipedrive, our customer management system, which may store your details outside Australia.
• Legal Requirements: We may disclose information where required by law or to protect our rights.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies. We use Google Analytics 4, a service provided by Google, to understand how visitors use the site, such as which pages are viewed and how people reach us. Google Analytics uses cookies to collect this information, which may include your IP address, device and browser details, and is processed by Google, including outside Australia. It does not tell us who you are. We also use Google Ads to show our ads and to measure enquiries that come from them, which uses Google cookies in the same way. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on, and manage ad personalisation at Google Ad Settings. You can also set your browser to refuse cookies; some parts of the site may not work properly without them. See how Google uses information from sites that use its services.

7. Third-Party Links

Our website may contain links to third-party websites (such as Instagram, Facebook, YouTube and Spotify). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

8. Your Rights

Under the Australian Privacy Act 1988 and the Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the date at the top of this policy. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: