Privacy Policy

Who we are

Entertainment First provides wedding and event entertainment services across Melbourne and Victoria. This policy explains how we handle personal information collected through this website and during enquiries, bookings, and service delivery.

What information we collect

• Contact details: Name, email, phone number, and preferred contact method.
• Event details: Event date, venue, service type, schedule, and preferences.
• Communication records: Messages you send us and our responses.
• Website usage data: Technical information such as device/browser type, pages visited, and basic analytics data.

How we use your information

• Respond to enquiries and provide quotes.
• Confirm and manage bookings.
• Coordinate event logistics with you and, where relevant, your approved vendors/venue contacts.
• Improve our services, website experience, and customer support.
• Send service updates and occasional marketing messages (you can opt out anytime).

When we share information

We do not sell your personal information. We may share limited information only where needed to run our business and deliver your service, including:

• Trusted service providers (e.g. website hosting, CRM, email tools).
• Venue or supplier contacts where coordination is required for your event.
• Where disclosure is required by law or to protect legal rights and safety.

Cookies and analytics

We may use cookies and similar technologies to improve website performance and user experience. You can control cookies in your browser settings. Disabling cookies may affect some site functionality.

Third-party links

Our website may link to third-party platforms such as Instagram, Facebook, YouTube, and partner websites. Their privacy practices are governed by their own policies.

Data retention and security

We keep personal information only for as long as needed to provide services, meet legal obligations, resolve disputes, and maintain business records. We use reasonable administrative and technical safeguards to protect your information, but no internet transmission is completely secure.

Your privacy rights

Under applicable Australian privacy laws, you can request access to, or correction of, the personal information we hold about you. You can also request to stop receiving marketing communications at any time.

Contact us

If you have questions about this policy or your personal information, contact us: